The depth of the investigation you undertake in response to an employee complaint will obviously depend on the nature of the complaint. But that leads to the question, what defines good documentation? Quite a bit has been written about how to conduct investigations in a fair, thorough, and impartial way, but less attention has been paid to the mechanics of documenting your response in a way that will not only resolve the complaint satisfactorily in the present but also provide protection for your company should a lawsuit be filed in the future.Īs with any documentation, the most important thing to keep in mind is that good documentation can become your best defense, and bad documentation can come back to bite you. As employees have become more conversant with their right to a workplace free from unlawful discrimination and harassment, and more aware that they can lodge complaints without fear of retaliation, employers have become more attuned to their responsibility to listen to, investigate, and follow up on complaints.
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